FREQUENTLY ASKED
What we get asked about time recording
Since when is electronic time recording mandatory?
The obligation has been in Mexico's Federal Labour Law since May 1, 2026 (art. 132, sec. XXXIV). The STPS provisions setting who it applies to and its exceptions take effect on January 1, 2027 (fifth transitional article of the decree).
We already have a time clock. Do we have to replace it?
Not necessarily. If it records each person's start and end time and you can export it, it may do the job; check that you have an agreement accepted by each person and a trail of corrections. If any of that is missing, Clock runs on tablets and phones you already have, with nothing to install.
Do I need to buy a time clock?
No. The law requires the record to be electronic but does not set a method or a device. Ixegora Clock works with a tablet or with each person's phone.
What happens if the internet goes down?
The tablet stores the check-in encrypted and sends it on its own when the connection returns, and the phone signs it on the spot. The record arrives flagged, with the device's time and the time it arrived.
Does Ixegora store workers' fingerprints or faces?
No. With the phone, the phone itself validates the fingerprint or face, and Ixegora only receives a public key. The tablet uses a PIN.
How much does it cost?
$19.99 per active worker per month up to 100, and $14.99 from 101 to 500, in tiers, plus VAT, with a minimum of 10 workers. Active means checked in at least once that month.
How is the record handed to the authorities?
Clock exports each period's records file, for the whole company, a site or a person, in PDF and CSV, with the digital fingerprints that show nothing changed.