Terms of Use

Draft under legal review. This is not legal advice.

These Terms of Use govern access to and use of the Ixegora platform, operated by Alfredo Márquez Gutiérrez ("Ixegora", "we"). By requesting access, onboarding an organization or using the service, you accept these terms in full.

1. Acceptance

By using Ixegora you confirm you have the legal capacity to contract and that, if you act on behalf of an organization, you are authorized to bind it.

2. Description of the service

Ixegora is a confidential complaint, report and suggestion management platform, offered in two modes: Companies (reporting anonymous towards the organization) and Schools (identified reporting with escalation of critical cases).

Ixegora provides the technology. Handling, response and resolution of each case is the responsibility of the client organization.

3. Accounts and organizations

Each client organization manages its own user accounts and is responsible for the accuracy of onboarding information, role assignment and the confidentiality of its users' credentials.

You must notify us immediately of any unauthorized use of an account.

4. Acceptable use

You agree not to use the platform for unlawful, defamatory or fraudulent purposes, nor to file reports you know to be false with intent to harm.

You must not attempt to breach platform security, access other organizations' data, or reverse-engineer the service.

5. Nature of anonymity

In Companies mode, the report is not linked to the identity of the person submitting it: the platform does not store their name, account or email alongside the report. Towards the client organization and its staff this separation is irreversible: no function in the product can reveal that identity.

In order to detect repeat reports from the same source, the report may retain a technical pseudonym: a code derived from the account through a cryptographic function, which on its own reveals no identity. Ixegora holds custody of the key used to generate it, which is why we describe this property as anonymity towards the organization and not as a technical impossibility for us.

We undertake not to use that key to re-identify a person, nor to allow a third party to do so, except upon a duly founded request from a competent authority.

In Schools mode, reports are identified to the staff designated to handle them, to enable support and the escalation of critical cases.

6. Plans, pricing and payment

Prices shown are launch prices and are confirmed when your organization is onboarded. Onboarding and billing are currently coordinated directly with our team.

Prices may change with reasonable prior notice; changes do not affect already-paid periods.

7. Intellectual property

The platform, its brand, design and code are the property of Ixegora. The data and content each organization enters remain that organization's.

8. Ixegora's role, user content and liability

Ixegora is a recording and case-management tool. We provide the channel that receives reports and the file that documents them; we are not an authority, an investigator, an expert witness or legal counsel to the client organization.

The content of reports, messages and attached evidence is created by users. Ixegora does not review it, moderate it, verify its truthfulness or judge its accuracy. A report on the platform is proof that someone filed it, not a finding that the events occurred.

Investigating, characterizing the facts, protective measures, sanctions and the resolution of each case are solely the client organization's responsibility; it makes those decisions and answers for them before third parties and authorities.

The protocol guides, templates and reference materials we publish are indicative: they describe the applicable legal framework in general terms and do not replace professional advice. We do not warrant that using them is enough to comply with NOM-035-STPS-2018, article 132 section XXXI of the Federal Labour Law, state-level school protocols or any other rule: compliance depends on the organization's conduct, not on the tool.

We strive to keep the service available but do not guarantee uninterrupted or error-free operation. To the extent permitted by law, Ixegora is not liable for indirect or consequential damages arising from use of, or inability to use, the service, nor for the content users enter.

None of the above limits obligations the law imposes on us on a non-waivable basis, in particular those we hold as a processor of personal data.

9. Termination

Either party may terminate the relationship in accordance with the service agreement. We may suspend access in case of a serious breach of these terms.

10. Changes

We may update these terms. We will publish the current version with its update date and, where a change is substantial, notify you by reasonable means.

11. Governing law

These terms are governed by the laws of Mexico. Any dispute will be submitted to los tribunales de León, Guanajuato, México, waiving any other jurisdiction.

12. Contact

For questions about these terms, write to us at privacidad@ixegora.com.