Terms of Use

Draft under legal review. This is not legal advice.

These Terms of Use govern access to and use of the Ixegora platform, operated by Alfredo Márquez Gutiérrez ("Ixegora", "we"). By requesting access, onboarding an organization or using the service, you accept these terms in full.

1. Acceptance

By using Ixegora you confirm you have the legal capacity to contract and that, if you act on behalf of an organization, you are authorized to bind it.

2. Description of the service

Ixegora is a confidential complaint, report and suggestion management platform, offered in two modes: Companies (reporting anonymous towards the organization) and Schools (reporting identified by default to the staff who handle it).

Ixegora provides the technology. Handling, response and resolution of each case is the responsibility of the client organization.

3. Accounts and organizations

Each client organization manages its own user accounts and is responsible for the accuracy of onboarding information, role assignment and the confidentiality of its users' credentials.

You must notify us immediately of any unauthorized use of an account.

4. Acceptable use

You agree not to use the platform for unlawful, defamatory or fraudulent purposes, nor to file reports you know to be false with intent to harm.

You must not attempt to breach platform security, access other organizations' data, or reverse-engineer the service.

5. Nature of anonymity

In Companies mode, an anonymous report does not keep the name, account, email or any pseudonym of the person submitting it. Towards the client organization this separation is irreversible: no function of the product can reveal that identity. We describe this property as anonymity towards the organization and do not claim that it is technically impossible for Ixegora to identify a person, for example from the access logs of our hosting providers.

Reports in which the person chooses to identify themselves retain a technical pseudonym, a code derived from their account, to detect repeat reports from the same source. Ixegora holds custody of the key used to generate it and undertakes not to use it to re-identify anyone, nor to allow a third party to do so, except upon a duly founded request from a competent authority.

In Schools mode, reports are identified by default to the staff designated to handle them, to enable support and the escalation of critical cases.

In Schools mode, the reporter may choose that this staff not see their name. Because minors' data is involved, Ixegora then keeps the link between the report and the account: it is not shown to the school or in the reporter's profile, and is disclosed only upon a duly founded request from a competent authority.

6. Plans, pricing and payment

You can sign up online on our website, paying by card through our payment processor, or directly with our team. Published prices do not include VAT (IVA); VAT is added to each charge.

When you sign up for Ixegora online you pay the one-time setup fee and the first month. The service renews automatically every month and is charged to the registered card at the start of each period, until you cancel it.

Usage-based services, such as Ixegora Clock (per worker active in the month), are billed in arrears: at the end of each month the amount for that month is charged to the card on file. The first month is prorated to the days of service. By saving your card you authorize those recurring charges.

You can cancel at any time from your organization's administrator account or by writing to us. For services paid in advance, cancellation takes effect at the end of the period already paid, with no prorated refunds. For services billed in arrears, such as Ixegora Clock, the service ends that same day, only the prorated part of the month is charged, and for 30 days the organization can sign in only to download its case files. The setup fee is non-refundable.

If a charge is declined, our payment processor will retry it and we will notify you. If the balance is not paid, the service may be paused.

When the service ends or is paused, your organization's information is not deleted: it is no longer available to its users and is retained as set out in the Privacy Notice. We recommend downloading your case files before it ends. You may request their deletion by writing to privacidad@ixegora.com, except for what the law requires us to keep.

If you need a Mexican tax invoice (CFDI), say so when you sign up or write to us; one is issued for each payment received.

Your card details are received and processed directly by the payment processor; Ixegora does not receive or store them.

Prices may change with reasonable prior notice; changes do not affect already-paid periods.

7. Intellectual property

The platform, its brand, design and code are the property of Ixegora. The data and content each organization enters remain that organization's.

8. Ixegora's role, user content and liability

Ixegora is a recording and case-management tool. We provide the channel that receives reports and the file that documents them; we are not an authority, an investigator, an expert witness or legal counsel to the client organization.

The content of reports, messages and attached evidence is created by users. Ixegora does not review it, moderate it, verify its truthfulness or judge its accuracy. A report on the platform is proof that someone filed it, not a finding that the events occurred.

Investigating, characterizing the facts, protective measures, sanctions and the resolution of each case are solely the client organization's responsibility; it makes those decisions and answers for them before third parties and authorities.

The protocol guides, templates and reference materials we publish are indicative: they describe the applicable legal framework in general terms and do not replace professional advice. We do not warrant that using them is enough to comply with NOM-035-STPS-2018, article 132 section XXXI of the Federal Labour Law, state-level school protocols or any other rule: compliance depends on the organization's conduct, not on the tool.

We strive to keep the service available but do not guarantee uninterrupted or error-free operation. To the extent permitted by law, Ixegora is not liable for indirect or consequential damages arising from use of, or inability to use, the service, nor for the content users enter.

None of the above limits obligations the law imposes on us on a non-waivable basis, in particular those we hold as a processor of personal data.

9. Service through third parties

Some organizations entrust the handling of their reports to an external human resources service provider (an "HR provider") that uses Ixegora as its tool to administer their cases.

In that case, the reports are received, read and handled by the provider's staff, on the organization's behalf. Ixegora does not provide human resources services or handle cases, and is not a party to the relationship between the organization and its provider.

The anonymity described in section 5 applies equally: an anonymous report is anonymous towards the organization and towards the provider.

The provider may share with the organization's management the original text of a complaint or suggestion, without the name, contact details or any other identity data the reporter declared, so that management can follow up on it. Reports of misconduct are never shared. The person who reported can see in their case that it was shared and the follow-up management records.

The organization remains responsible for its reporting channel and for the decisions on each case; the provider answers to the organization for how it delivers its service.

10. Termination

Either party may terminate the relationship in accordance with the service agreement. We may suspend access in case of a serious breach of these terms.

11. Changes

We may update these terms. We will publish the current version with its update date and, where a change is substantial, notify you by reasonable means.

12. Governing law

These terms are governed by the laws of Mexico. Any dispute will be submitted to los tribunales de León, Guanajuato, México, waiving any other jurisdiction.

13. Contact

For questions about these terms, write to us at privacidad@ixegora.com.